LOCATION MANAGER
Full Time (5-6 days/week, weekend availability required; 40-50 hours per week)
 

About Dogdrop

Dogdrop is a fast-growing, dog care start-up building the largest network of dog daycares in the world. Our convenient physical locations and walk-up mobile services are designed to give pet parents flexible access to quality dog care from a brand they know and trust—anytime, anywhere.

At Dogdrop, we prioritize safety, consistency, and an exceptional member care experience. We seek Team Members who are dedicated to providing the highest quality care for dogs and who value curiosity, growth, and productivity. Professionalism is a key expectation for all our Team Members. We are outcome driven. 

As a Dogdrop Location Manager, your focus day-to-day will be to oversee and manage all location operations in order to ensure an incredible experience for pet parents and your staff. This person will oversee both the Arts District and Hollywood Dogdrop locations and will report to our Retail Manager.
 

PRIMARY RESPONSIBILITIES 

• Responsible for location P&L and profitability
• Membership acquisition (sales) and retention 
• Hit monthly performance goals
• Collaborate with local businesses and apartments to drive awareness and Good Fit Test appointments to Dogdrop 
• On call for all location needs including scheduling, call outs, customer service
• Adheres to scheduling and labor management guidelines
• Work with the other managers on staff oversight, hiring and onboarding, scheduling, facility maintenance, customer service, sales, member retention and engagement, events, and more. 
• Hold regular check-ins with the flex team and each of your staff. 
• Be responsible for the customer service and sales goals at your location. 
• Make dogs and their parents feel so loved and cared for they never want to go to any other dog daycare. (Retention)
• Reinforce the Dogdrop brand with staff (through training and oversight) and members (through customer service) to maintain consistency across our retail experience.
• Keep our Droperators and other staff challenged and engaged with ongoing training and development.
• Ability to follow budgets
• Make strategic decisions 
• Ability to multi-task and make employees feel at ease - not create stressful situations and de escalate them as well
• Communicate frequently and effectively with upper management. Must adhere to reporting requirements. 
• Warmly and genuinely greet each person who walks into Dogdrop or who messages us
• Check-in/check-out dogs efficiently and with care
• Provide fun feedback about each dog to parents every day, and to report on anything parents need to know about their dog (bathroom/sickness/feedings/behavioral concerns, etc.) 
• Engage with parents around our daily, weekly, and monthly activities
• Provide extra attention to our brand new members during their free week and first 90 days
• Productively communicate with location management, droperators and flex team members to ensure everyone is on the same page about each dog and parent’s needs and situation
• Answer any questions parents may have or refer them to the team member who is best suited to help them
• Introduce new customers to the Good Fit Test process and help make all new customers feel welcomed and cared for (responsible for sales/conversions)
• Respond to ALL customer communications in a timely, accurate, caring, and professional manner
• Understand our administrative portal very well so you can help parents with any issues that arise:

1. update and manage member account information
2. help with billing issues
3. report technical issues to our technical support team so they can be resolved

• Assist with Dogdrop physical product sales (walk-ins, help with packaging online orders, etc)
• Assist with Dogdrop events to help engage with current members and acquire new ones

ABOUT YOU

• Well-rounded leader with experience across various retail operations, adopting an owner's mindset while supporting another's vision.
• Emphasis on leadership fostering collective success rather than personal achievements or titles.
• Proactive and strategic problem-solver, approaching challenges with calm, process-oriented thinking for sustainable solutions.
• Ability to cultivate a supportive environment for staff, enabling them to deliver excellent care to both parents and dogs.
• Clear, honest, and empathetic communicator, adept at making tough decisions and effectively engaging with staff and upper management.
• Over 3 years of management experience in customer-facing, operationally excellent companies.
• Demonstrated success in building, leading, and retaining high-performing teams meeting sales and operational objectives.
• Experience or willingness to learn about dog behavior, coupled with respect and patience for dogs.
• Clean record with no history on the Office of Inspector General's List of Excluded Individuals/Entities.
  
   

SUCCESS IN THIS ROLE

• Happy dogs and satisfied human members are our goal, as reflected in positive feedback, reviews, and high retention rates. While we recognize that some individuals may never be fully satisfied, we generally expect parents to return with glowing reviews of their Dogdrop experience.
• Prioritize the happiness of your employees through feedback, opportunities for growth, and retention efforts. Happy Droperators contribute to the satisfaction of both dog and human members. Maintain a healthy work-life balance for yourself and your Droperators.
• Foster an environment where your team feels comfortable providing and receiving regular feedback.
• Ensure that your team comprehends and feels equipped to meet and surpass the established expectations.
• Foster a sense of pride among your team members in their association with Dogdrop, encouraging them to advocate for our brand even outside of work.
• Maintain and enhance our clean, beautiful facility, as it is the foundation of our brand.
• Goal and performance oriented - outcomes are prioritized over hours worked 

  The physical demands of this position include but are not limited to:

• Maintaining prolonged standing (sitting in the dog parks is not allowed).
• Bending at the waist as needed.
• Reaching overhead to access items or equipment.
• Engaging in pushing, pulling, and lifting of equipment or structures.
• Independently lifting objects and dogs weighing over 50 pounds.

Applicants in need of reasonable accommodation should reach out to [email protected]. Decisions will be assessed individually based on specific circumstances.

We are proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.